The Bay Bed Mattress Comfort Adjust Policy
If your mattress is not comfortable we will exchange coils or foam until the firmness is just right for you.
In Santa Cruz County we will make those firmness adjustments in your home, at no charge, for the first 30 days.
Outside Santa Cruz County, there are different ways the firmness adjustments can be made:
Customers may bring in components for exchange for free in the first 30 days and complete the adjustment with our instruction.
We can ship components to your home by UPS at no charge to you. You pay the return shipping for or drop off the exchanged components at the shop.
For an additional charge, we will come to your home to make the adjustments for you.
After 30 days, coils or foam can be purchased at a discount if needed.